Last Updated: June 1, 2026

This Privacy & Cookies Policy explains how Compass Pro Canada, operated by eStatim Inc. (“Compass Pro,” “we,” “our,” or “us”), collects, uses, protects, and manages personal information and cookies through our website and cloud-based dental practice management software.

Compass Pro is a Canadian-developed Dental Practice Management Software platform designed for dental and orthodontic practices. Our platform helps clinics manage scheduling, patient records, billing, documentation, communications, imaging, and related practice workflows.

This Policy applies to visitors to our website, prospective customers, Compass Pro users, and organizations that interact with us.

1. Who We Are

Compass Pro is operated by:

eStatim Inc.
18 King Street East, Suite 1400
Toronto, Ontario, M5C 1C4
Canada

Email: info@compasspro.ca
Website: https://compasspro.ca

2. Privacy Commitment

Compass Pro is designed with privacy, security, and responsible data handling in mind. We support dental and orthodontic practices in managing sensitive practice and patient information while helping them maintain appropriate administrative, technical, and organizational safeguards.

We do not sell personal information. We do not use dental patient information for advertising. Patient and clinical data entered into Compass Pro remain controlled by the dental or orthodontic practice using the platform.

3. Compliance Framework

Compass Pro is developed in Canada and is designed to support privacy and security obligations under applicable laws and standards, including:

PIPEDA — Canada’s Personal Information Protection and Electronic Documents Act.
PHIPA — Ontario’s Personal Health Information Protection Act, where applicable to health information custodians and their service providers.
HIPAA — Supported for practices serving U.S. patients, where applicable.
GDPR — Supported for organizations processing personal data of individuals in the European Union, where applicable.

Compass Pro follows security practices aligned with recognized frameworks such as SOC 2 and ISO 27001 principles. Unless specifically stated in a signed agreement, this does not mean Compass Pro is currently certified under those frameworks.

4. Information We Collect

We collect only the information needed to provide, secure, support, and improve Compass Pro and our website.

This may include:

Contact and Business Information

Name
Email address
Phone number
Practice or organization name
Job title or role
Business address
Demo request or contact form details

Account and Authentication Information

User account details
Login credentials and authentication records
Role and permission settings
Security and access logs

Website and Usage Information

IP address
Browser type and device information
Pages visited
Date and time of visits
Referral source
Website interaction data
Cookie and analytics data

Support and Communication Information

Support requests
Email communications
Training or onboarding information
Product feedback
Technical troubleshooting details

5. Patient and Clinical Data

Compass Pro may process patient, clinical, billing, insurance, appointment, document, and communication data on behalf of the dental or orthodontic practice using the platform.

The practice remains responsible for controlling patient data and determining how it is collected, used, disclosed, retained, and deleted.

Compass Pro does not use patient or clinical information for its own advertising or unrelated business purposes. We process this information only as needed to provide, secure, maintain, and support the Compass Pro platform, or as otherwise authorized by the customer agreement.

6. How We Use Information

We use personal information to:

Provide and maintain the Compass Pro platform.
Respond to demo requests, inquiries, and support requests.
Create and manage customer accounts.
Authenticate users and protect account access.
Configure permissions, roles, and practice settings.
Communicate product updates, service notices, and security alerts.
Improve website performance, usability, and product experience.
Monitor security, prevent fraud, and investigate technical issues.
Meet legal, contractual, and regulatory obligations.

We do not sell or rent personal information to third parties.

7. Legal Basis for Processing

Depending on your location and relationship with Compass Pro, we may process personal information based on:

Your consent.
The need to provide requested services.
Contractual obligations.
Legal and regulatory requirements.
Legitimate business interests, such as security, service improvement, and customer support.
The instructions of the dental or orthodontic practice that controls the relevant patient or practice data.

8. Data Storage and Residency

Compass Pro customer data is hosted using secure cloud infrastructure. Canadian hosting is available for Canadian customers, and regional hosting options may be available for customers in other jurisdictions.

Where applicable, customer data may be hosted in Canadian, U.S., or EU regions based on customer requirements, contractual terms, and deployment configuration.

Compass Pro uses appropriate safeguards to protect data, including encryption in transit and at rest, access controls, backups, and monitoring.

9. International Data Transfers

If personal information must be transferred outside the country or region where it was originally collected, Compass Pro uses appropriate safeguards, which may include contractual protections, technical controls, and other lawful transfer mechanisms required by applicable privacy laws.

For EU-related data transfers, safeguards may include standard contractual clauses or equivalent mechanisms where required.

10. Security Safeguards

Compass Pro uses administrative, technical, and organizational safeguards designed to protect personal information and customer data.

These safeguards may include:

Role-based access control.
Multi-factor authentication.
Encryption in transit and at rest.
Secure cloud hosting.
Audit logging.
Access monitoring.
Backup and recovery procedures.
Security reviews and vulnerability monitoring.
Permission-based user access.
Principle of least privilege for administrative access.

No system can guarantee absolute security, but Compass Pro is designed to reduce risk and protect sensitive practice information using commercially reasonable safeguards.

11. Data Retention

We retain personal information only for as long as needed to provide services, meet legal and contractual obligations, resolve disputes, maintain security, and support legitimate business purposes.

Customer-controlled practice and patient data are retained according to the customer’s subscription, configuration, contractual agreement, and applicable legal requirements.

Website and analytics data may be retained for a limited period to understand website performance and improve user experience.

12. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Withdraw consent where processing is based on consent.
Request information about data retention and transfer practices.
Object to or restrict certain processing activities.
Request a copy of your personal information, where applicable.

To make a privacy request, contact us at:

info@compasspro.ca

For patient-related information stored in Compass Pro, requests should normally be directed first to the dental or orthodontic practice that controls your patient record.

13. Children’s Privacy

Compass Pro is a business software platform intended for use by dental and orthodontic professionals and their authorized staff.

Our website is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children through our website.

Patient information about minors may be processed within Compass Pro only when entered and controlled by an authorized dental or orthodontic practice as part of its clinical or administrative operations.

Cookies Policy

14. What Are Cookies?

Cookies are small text files placed on your computer, tablet, or mobile device when you visit a website. Cookies help websites function properly, remember preferences, improve performance, and understand how visitors interact with content.

We may also use similar technologies such as pixels, tags, scripts, local storage, and analytics tools.

15. How We Use Cookies

Compass Pro uses cookies and similar technologies to:

Ensure the website functions correctly.
Protect website security.
Remember visitor preferences.
Improve website speed, usability, and performance.
Understand how visitors use our website.
Measure the effectiveness of website content and marketing campaigns.
Support forms, bookings, embedded content, and related website features.

We do not use cookies to collect or process dental patient health information.

16. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for the website to function properly. They may support security, session management, form submissions, consent settings, and basic site operations.

These cookies cannot usually be disabled without affecting website functionality.

Preference Cookies

Preference cookies help remember choices such as language, region, display settings, or other user preferences.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website, including which pages are visited, how long visitors stay, and how users navigate the site.

We may use analytics tools such as Google Analytics or similar services. Where possible, analytics tools are configured to reduce privacy risk, such as by limiting unnecessary personal data collection.

Functional Cookies

Functional cookies enable enhanced website features, such as embedded content, booking tools, chat support, forms, or customer support features.

Marketing and Third-Party Cookies

We may use limited marketing or third-party cookies to understand visitor engagement and improve our communications.

These cookies are not used to collect patient health information or dental clinical data.

17. Third-Party Services

Some cookies may be set by third-party services used for analytics, security, performance, forms, booking, support, or embedded content.

These services may include tools such as:

Google Analytics
Cloudflare
Booking or form tools
CRM or marketing tools
Embedded media services
Website security and performance tools

Third-party providers process information according to their own privacy policies and contractual obligations.

We do not sell cookie data to advertisers or unrelated third parties.

You can control or delete cookies through your browser settings. Most browsers allow you to:

Block all cookies.
Delete existing cookies.
Set cookie preferences for specific websites.
Receive alerts before cookies are placed.

Disabling some cookies may affect website functionality, including forms, bookings, login areas, saved preferences, or embedded features.

You can manage cookies through your browser’s help resources:

Where required by law, we will request your consent before using non-essential cookies.

Cookies may remain on your device for different periods depending on their purpose.

Session cookies are deleted when you close your browser.
Persistent cookies remain for a set period or until you delete them.
Consent cookies may be retained to remember your privacy choices.
Analytics cookies may be retained for a limited period to help us understand website performance.

Where possible, persistent cookies are limited to a reasonable period based on their purpose.

20. Email, Forms, and Demo Requests

When you submit a form, request a demo, subscribe to updates, or contact us through the website, we may collect the information you provide and use it to respond to your request.

We may also use your business contact information to follow up about Compass Pro products or services. You may opt out of non-essential marketing communications at any time.

21. Links to Other Websites

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, cookie practices, or content of third-party websites.

We encourage you to review the privacy and cookie policies of any third-party websites you visit.

22. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.

When we update this Policy, we will revise the “Last Updated” date at the top of this page.

23. Contact Us

If you have questions about this Privacy & Cookies Policy, our use of cookies, or our data protection practices, please contact us:

Compass Pro Canada / eStatim Inc.
18 King Street East, Suite 1400
Toronto, Ontario, M5C 1C4
Canada